Retention Lead

ZERO TO THREE(1 month ago)

HybridFull TimeSenior$80,000 - $100,000Quality

About this role

The HealthySteps Retention Lead maintains long-term partnerships with sites after they achieve initial fidelity to support sustained implementation of the HealthySteps model. The role focuses on strengthening site stability, improving site satisfaction, and promoting continuous quality improvement while coordinating across National Office teams to support long-term sustainability.

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Required Skills

Customer Success
Relationship Management
Implementation Support
Coaching
Facilitation
Data Analysis
Continuous Improvement
Escalation Planning
CRM
Cross Functional

+5 more

Qualifications

Bachelor's Degree
Advanced Degree Preferred
Customer Success Certification Preferred
Implementation Science Certification Preferred
PMP Preferred

About ZERO TO THREE

zerotothree.org

WP Rocket is a premium WordPress performance plugin that speeds up sites by implementing caching and front‑end optimizations. It provides page caching, cache preloading, minification/concatenation of CSS and JavaScript, GZIP compression, browser caching, lazy loading of images/videos, database cleanup, and easy CDN integration. Built for simplicity, many optimizations can be enabled with one click while still offering advanced controls for developers and eCommerce sites. Site owners choose WP Rocket for measurable speed improvements, broad compatibility with hosts and plugins, and responsive commercial support.