Sales Manager, Commercial Expansion

Gorgias

3 months ago

3.4 on Glassdoor

New York City, NY

Hybrid

Full Time

Manager

6 applicants

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About this role

The Sales Manager for Commercial Expansion at Gorgias is responsible for leading a team of six Commercial Account Managers to drive expansion and renewals across a diverse portfolio of accounts. This role emphasizes hands-on coaching in deal execution, fostering strong customer relationships, and influencing sales strategy through market insights. The Sales Manager will also focus on refining sales processes to ensure scalability and align cross-functionally with customer experience, sales, and product teams.

Skills

About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.