Scale Customer Engineer, Southern Market - Paris
Aircall(1 month ago)
About this role
A Scale Customer Engineer at Aircall helps long-tail and SMB/Core customers get value from Aircall’s AI-powered communications platform. The role is focused on driving customer activation, accelerating early adoption, and maintaining portfolio health to support growth and retention.
Required Skills
- Onboarding
- Webinar Delivery
- Presentation
- CRM
- Documentation
- Telemetry
- Troubleshooting
- Collaboration
- Communication
- SaaS
About Aircall
aircall.ioAircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.
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