Mid-Market Customer Success Manager US - BASED IN PARIS
PlayPlay
About this role
The Associate Customer Success Manager at PlayPlay manages a portfolio of 70–100 commercial and scale accounts, ensuring customers gain maximum value from the video creation platform. The role centers on adoption, engagement, and satisfaction, with a direct impact on retention and churn reduction. It also involves supporting customers’ content strategies and contributing to internal strategic projects and customer education. The position is embedded in a collaborative, international Customer Success team focused on the US market.
Skills
Qualifications
About PlayPlay
playplay.comPlayPlay is a web-based video creation platform that helps businesses and teams produce professional videos in minutes without requiring editing skills. The SaaS solution offers templates and tools geared toward marketing, social and internal communications, and is available in English, French and German with a 7‑day free trial. PlayPlay is designed for non-editors and collaborative teams, emphasizing speed, branding and ease of use. Users rate it highly (aggregate rating 4.7 from ~300 reviews).
Recent company news
PR NewswirePlayPlay raises $55 million to transform the video content creation process for enterprise teams
Feb 15, 2022
Commercial ObserverContent Platform PlayPlay Signs 5K-SF Lease for First NYC Office
Jan 17, 2024
TechCrunchPlayPlay raises €10M to help brands easily produce ‘high quality’ video content
May 12, 2020
Business InsiderThis 9-slide pitch deck won PlayPlay, a video creation platform used by Google and Dell, $55 million in fresh funding
Feb 15, 2022
The Business JournalsParis-based PlayPlay picks New York City office building in Flatiron for its US headquarters
Jan 18, 2024
About PlayPlay
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for PlayPlay.
Salary
$60k – $79k
per year