Mid-Market Customer Success Manager US - BASED IN PARIS

PlayPlay(1 month ago)

HybridFull TimeJunior$59,697 - $79,410 (estimated)Customer Success

About this role

The Associate Customer Success Manager at PlayPlay manages a portfolio of 70–100 commercial and scale accounts, ensuring customers gain maximum value from the video creation platform. The role centers on adoption, engagement, and satisfaction, with a direct impact on retention and churn reduction. It also involves supporting customers’ content strategies and contributing to internal strategic projects and customer education. The position is embedded in a collaborative, international Customer Success team focused on the US market.

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Required Skills

Customer Portfolio Management
Account Relationship Building
Customer Onboarding
Customer Training
Customer Retention
Renewal Management
Upselling
Cross Selling
KPI Monitoring
Customer Coaching

+18 more

Qualifications

1–3 Years Professional Experience
1+ Year Customer Success Manager Experience
B2B SaaS Experience
Fluent English

About PlayPlay

playplay.com

PlayPlay is a web-based video creation platform that helps businesses and teams produce professional videos in minutes without requiring editing skills. The SaaS solution offers templates and tools geared toward marketing, social and internal communications, and is available in English, French and German with a 7‑day free trial. PlayPlay is designed for non-editors and collaborative teams, emphasizing speed, branding and ease of use. Users rate it highly (aggregate rating 4.7 from ~300 reviews).

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