Senior Scaled Customer Success Manager

BILL(25 days ago)

HybridFull TimeSenior$97,600 - $117,100S&E Customer Success

About this role

The Senior Scaled Customer Success Manager at BILL is part of the S&E Customer Success team managing a pooled portfolio of accounts and acting as a business advisor to customers. The role focuses on ensuring customers extract maximum value from the BILL platform to drive retention and revenue, while identifying expansion opportunities. It contributes to a high-velocity revenue engine and partners closely with post-sales, support, risk, and product teams.

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Required Skills

Strategic Consultation
Portfolio Management
Documentation
Cross-Functional Collaboration
Customer Advocacy
Churn Mitigation
Expansion Selling
Financial Literacy
Stakeholder Communication
SLA Management

+2 more

About BILL

bill.com

Bill.com is a cloud-based financial operations platform for small and mid-sized businesses and accounting firms that automates accounts payable, accounts receivable, and spend and expense management. It centralizes bill capture, invoice presentment, approval workflows, and electronic payments while syncing with major accounting systems to improve cash‑flow visibility and reduce manual work. The platform also offers tools for budget control, virtual card and ACH payments, and access to working‑capital/credit solutions to help businesses manage spend and grow. Companies and advisers use Bill.com to shorten payment cycles, streamline collections, and consolidate financial operations in a single system.