Senior AI Adoption Consultant
NICE(9 days ago)
About this role
The Senior AI Adoption Consultant at NiCE specializes in driving the effective use and integration of NICE AI solutions within enterprise contact centers. They work directly with customers to ensure AI tools are adopted, optimized, and deliver measurable business impact. The role involves strategic collaboration, process optimization, and stakeholder engagement in a complex, innovative environment.
Required Skills
- AI
- Contact Center
- Prompt Engineering
- Customer Engagement
- Automation
- Behavioral Analysis
- Generative AI
- Operational Excellence
- Stakeholder Management
- Data Analysis
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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