Senior AI Success Manager
Braze(1 month ago)
About this role
The AI Success Manager is an individual contributor on Braze’s AI Success team focused on ensuring customers realize value from Braze’s AI-powered platform. This role serves as the customer’s advocate within the company, working across sales, product, implementation, and data science teams to influence product direction and support business outcomes. The position requires strong analytical communication to translate customer insights into strategic impact and to support commercial goals.
Required Skills
- Relationship Building
- Implementation
- Data Analysis
- SQL
- Excel
- Presentation
- Upselling
- Renewal Management
- Stakeholder Alignment
- Product Feedback
+5 more
About Braze
braze.comBraze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.
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