Senior AI Success Manager

Braze(1 month ago)

HybridFull TimeSenior$131,200 - $154,400Customer Success

About this role

The AI Success Manager is an individual contributor on Braze’s AI Success team focused on ensuring customers achieve value from Braze’s AI-enabled customer engagement platform. The role supports customer retention and growth by influencing product direction and aligning Braze offerings with customer needs. It is client-facing and collaborates cross-functionally to drive long-term adoption and commercial outcomes.

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Required Skills

Relationship Building
Implementation
Data Science
Sales Collaboration
Customer Insights
Strategic Guidance
Data Analysis
Excel
SQL
Presentation

+6 more

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.