Senior Analyst WFM
American Express Global Business Travel(27 days ago)
About this role
An Analyst in Workforce Management at Amex GBT supports the company’s contact center operations in Gurgaon, contributing to workforce planning and operational effectiveness. The role sits within a collaborative, inclusive culture focused on professional development and travel industry services.
Required Skills
- Workforce Management
- Scheduling
- Real Time
- SLA Management
- RCA
- Reporting
- Excel
- Visual Basic
- ODBC
- IEX
+2 more
About American Express Global Business Travel
amexglobalbusinesstravel.comN/A
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