Senior Analyst, Workforce Strategy and Planning

Walmart(1 month ago)

Bangalore, KarnatakaOnsiteFull TimeMedior$46,513 - $63,345 (estimated)Workforce Management

About this role

The Real Time Analyst (WFM) at Walmart Global Tech is a mid-level role within the Walmart Contact Center focused on workforce planning and operational insight to support high-volume customer service. The position is based in the Bangalore office and requires flexibility to work US-hour shifts. It sits within a metrics-driven team supporting retail contact center operations.

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Required Skills

Labor Analysis
Workforce Management
Scheduling
WFM Software
Microsoft Office
Reporting
KPI Monitoring
Communication
Leadership
Compliance

+2 more

Qualifications

Bachelor's Degree (Analytics, Statistics, Computer Science, or Mathematics)

About Walmart

walmart.com

Walmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.

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