Senior Associate Operations Manager, Customer Care Operations
Traveloka(3 months ago)
About this role
A Customer Care Operations Manager overseeing contact center strategy and BPO partnerships to ensure high customer satisfaction and alignment with company objectives. The role focuses on operational leadership, strategic planning, and maintaining service quality standards across customer care functions.
Required Skills
- Customer Satisfaction
- BPO Management
- Performance Management
- Quality Assurance
- Data Analysis
- Strategic Planning
- Complaint Recovery
- Talent Development
- Communication
- Negotiation
+2 more
Qualifications
- Bachelor's Degree
- COPC Certification
About Traveloka
traveloka.comBook cheap flights, hotels, and activities with Traveloka. Discover global travel deals and plan your perfect trip • Trusted by millions worldwide • One place for all your needs • Flexible booking options • Secure & convenient payment
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