Senior Associate, Service Delivery

bswift (20 days ago)

RemoteFull TimeSenior$65,000 - $80,000Customer Service

About this role

The Senior Associate, Service Delivery at bswift is responsible for maintaining client benefits websites, executing benefits-related processes, and providing support to both clients and the bswift service center. The role is focused on delivering outstanding customer service while driving continuous improvements in service delivery.

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Required Skills

Benefits Administration
Client Support
Project Management
Technical Guidance
Process Improvement

Qualifications

Bachelor’s Degree

About bswift

bswift.com

bswift is a benefits administration and HR technology company that provides a cloud-based platform to help employers, brokers, and carriers manage employee benefits and streamline HR administration. Their solution blends AI-driven tools with enrollment, eligibility, communication, and analytics capabilities to deliver personalized member experiences and reduce administrative burden. bswift pairs automation with a human-centered service approach to improve accuracy, compliance, and engagement throughout the benefits lifecycle.