Service Center Client Manager

bswift (25 days ago)

HybridFull TimeManager$70,000 - $90,000Client Services

About this role

The Service Center Client Manager is a trusted advisor and primary contact for a portfolio of clients, responsible for driving client satisfaction and ensuring high-quality service delivery. The role champions client goals, supports new client launches and critical service periods, and partners across functions to improve service center performance. This position contributes to the company’s mission to simplify benefits administration and enhance client outcomes.

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Required Skills

Client Management
Client Advocacy
Process Improvement
Stakeholder Collaboration
Project Leadership
Escalation Management
Data Analysis
Storytelling
Training Development
Sales Support

+2 more

Qualifications

Bachelor's Degree

About bswift

bswift.com

bswift is a benefits administration and HR technology company that provides a cloud-based platform to help employers, brokers, and carriers manage employee benefits and streamline HR administration. Their solution blends AI-driven tools with enrollment, eligibility, communication, and analytics capabilities to deliver personalized member experiences and reduce administrative burden. bswift pairs automation with a human-centered service approach to improve accuracy, compliance, and engagement throughout the benefits lifecycle.