Senior Borrower Experience Specialist

Upstart(1 month ago)

RemoteFull TimeSenior$54,900 - $75,960Servicing Operations

About this role

Upstart is an AI-powered lending marketplace that partners with banks and credit unions to expand access to affordable credit through a digital-first lending experience. The Senior Borrower Experience Specialist role sits within Servicing Operations and focuses on improving borrower outcomes through insight generation from quality and experience data. The position is U.S.-based and remote, with occasional in-person onsites for collaboration.

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Required Skills

Quality Audits
Data Analysis
Process Improvement
Compliance
Risk Management
Borrower Experience
Reporting
Cross-Functional Collaboration
Success Metrics
Training Support

+10 more

Qualifications

BA/BS Degree

About Upstart

upstart.com

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.

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