Senior Client Partner

Kraken

3 months ago

4.2 on Glassdoor

New York, NY

Hybrid

Full Time

Senior

0 applicants

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About this role

The Client Partner – Major Accounts leads strategic relationships with Kraken’s largest utility and energy clients, acting as a senior partner to C-level stakeholders. The role focuses on ensuring clients realize full value from Kraken’s technology and operating model while managing major escalations and driving commercial growth. It sits at the intersection of technology, business transformation, and sustainability. Based in New York, this position plays a key role in supporting large-scale digital and cultural change within client organizations.

Skills

About Kraken

kraken.tech

Kraken is a cloud‑native operating system for utility companies that centralizes customer experience, asset optimization, and field workforce management. Built to integrate smart meter and grid data, Kraken provides modular APIs, workflow orchestration, analytics and ML tools to automate billing, outage handling, dispatching and asset maintenance. Developed within the Octopus Energy Group, it’s designed to help utilities reduce operating costs, improve reliability and deliver faster, more personalised customer service. Utilities license Kraken to replace legacy stacks and accelerate digital transformation across customer, network and field operations.