Senior Client Success Manager, Enterprise

Included Health(1 month ago)

RemoteFull TimeSenior$114,330 - $193,232Customer Success

About this role

The Senior Client Success Manager, Enterprise at Included Health is responsible for managing a portfolio of complex enterprise clients and serving as a trusted advisor to them. The role focuses on aligning client strategy with Included Health’s services and solutions and demonstrating value and ROI. It involves providing strategic thought leadership and business insights that highlight member outcomes and progress toward client goals. As an individual contributor, this position plays a key role in deepening client partnerships and advancing long-term client relationships.

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Required Skills

Portfolio Management
Client Strategy
Retention Planning
Upsell Strategy
Member Engagement
Marketing Collaboration
Business Reviews
Stakeholder Management
Client Onboarding
Renewal Management

+9 more

Qualifications

7+ years client success experience

About Included Health

includedhealth.com

Included Health is a digital healthcare company that delivers personalized, all‑in‑one virtual care, care navigation, and community support for employers, health plans, and members. Its platform connects people to virtual primary and mental healthcare, expert medical opinions, and navigation services to guide complex care decisions and specialty referrals. Included Health aims to improve outcomes and reduce costs through integrated care coordination, telehealth, and tailored member engagement with an emphasis on equity and underserved populations. Founded in 2021 and led by Owen Tripp, the company partners with employers and payers to modernize employee and member healthcare.