Director, Enterprise Customer Success

Newsela(1 month ago)

RemoteFull TimeDirector$125,000 - $150,000Customer Success

About this role

Senior leader responsible for overseeing the Customer Success function for Newsela’s largest enterprise segment, focused on maximizing long-term customer value and commercial outcomes for strategic $20M+ accounts. The role partners with cross-functional and executive stakeholders to inform product and go-to-market decisions, while representing the voice of enterprise customers. This position is fully remote and includes equity and comprehensive benefits.

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Required Skills

Team Leadership
Mentoring
Performance Management
KPI Management
Capacity Planning
Account Strategy
Executive Engagement
Customer Retention
Revenue Growth
Renewal Forecasting

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About Newsela

newsela.com

Newsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.