Senior Contact Center Specialist
Northwest Bank(3 months ago)
About this role
A Senior Contact Center Specialist delivers quality customer service and technical assistance to clients using multiple databases and communication channels. The role supports client satisfaction and contributes to operational performance and compliance within the organization's contact center.
Required Skills
- Customer Service
- Technical Support
- Troubleshooting
- Microsoft Office
- Written Communication
- Mentoring
- Escalation Handling
- Chat Support
- Email Support
- Call Handling
+4 more
Qualifications
- High School Diploma or Equivalent
- Associate's Degree
About Northwest Bank
northwest.bankBanking built around your business. What makes a great banking partner? A team that acts as an extension of your company. Understands all angles of your business. Develops realistic plans for achieving your current and future goals. All so you can focus on what you do best. See how Northwest 360 can increase the value of you.
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