Senior Customer Experience Manager

Bolt Technology(1 month ago)

HybridFull TimeSenior$117,545 - $158,105 (estimated)Customer Support

About this role

Senior Customer Experience Manager role leading CX direction for a business vertical and acting as the primary link between vertical leadership and the Customer Support organisation. The position focuses on aligning customer strategy with broader company goals, driving measurable improvements in satisfaction, safety, and operational excellence, and ensuring consistent customer outcomes across markets. The role also supports cross-functional alignment and senior stakeholder engagement.

View Original Listing

Required Skills

Strategic Partnerships
Business Reporting
Performance Management
Policy Optimization
Process Optimization
Safety Management
Insights Analysis
Data Analysis
Team Leadership
Readiness Planning

+8 more

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.