Customer Experience Strategy Lead - AI Integration

Cato Networks(1 month ago)

HybridFull TimeSenior$230,000 - $260,000Customer Experience

About this role

The CX Strategy Lead at Cato Networks will drive the integration and operationalization of AI Security into the company’s post-sales delivery model, owning how value is delivered to customers through AI-driven capabilities. Initially acting as the central orchestrator across Professional Services and Customer Success with dotted-line leadership of AI Security ICs, the role will evolve to build a broader Customer Experience Strategy function focused on process excellence and tech-enabled scalability. This role suits candidates from Solutions Architect, Technical Program Manager, or similar technical customer-facing backgrounds in Cybersecurity, Networking, or AI/ML platforms who can think strategically and operate hands-on with complex products.

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Required Skills

AI Security
Process Design
Cross-Functional
Enablement
Operational Readiness
Product Collaboration
Customer Experience
Strategy
Technical Communication
Program Management

+2 more

About Cato Networks

catonetworks.com

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