Senior Customer Success Manager, Commerce
Coveo(1 month ago)
About this role
A Senior Customer Success Manager at Coveo serves as the trusted advisor and Commerce subject-matter expert, focused on ensuring customers realize value from the Coveo platform. The role requires a mix of business acumen and technical understanding to align product capabilities with customer outcomes. It operates through cross-functional collaboration and contributes to customer-facing knowledge and advocacy.
Required Skills
- Customer Engagement
- Product Adoption
- Enablement
- Domain Expertise
- Relationship Building
- Analytical Skills
- Consultative Selling
- SaaS Support
- CRM
- BI Tools
+5 more
About Coveo
coveo.comCoveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.
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