Customer Success Manager
Testing Purposes(2 months ago)
About this role
A Customer Success Manager at UserTesting serves as a trusted advisor who helps customers realize value from the UserTesting platform and drives long-term partnerships. The role focuses on renewals, product adoption, customer advocacy, and cross-functional collaboration to align solutions with customers' business goals.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Renewals
- Product Adoption
- Stakeholder Management
- Project Management
- Communication
- Salesforce
About Testing Purposes
usertesting.comUserTesting is a human-insight platform that helps teams improve digital, product, and customer experiences by capturing real user feedback quickly and at scale. The platform provides remote and moderated usability testing, unmoderated video feedback, surveys and live conversations, along with participant recruitment and AI-enhanced analysis to surface actionable insights. Product, design, research and CX teams at enterprises use UserTesting to validate ideas, optimize experiences, reduce risk, and make more confident decisions informed by real people.
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