(Senior) Customer Success Manager (f/m/d)

remberg GmbH(25 days ago)

HybridFull TimeSenior$154,455 - $207,405 (estimated)Customer Success

About this role

The Senior Customer Success Manager at remberg is responsible for managing a portfolio of up to 70 customers while facilitating their onboarding and long-term engagement with the company's AI-driven intelligent maintenance platform. The role involves identifying growth and upselling opportunities, advocating for customer needs within product development, and continuously improving customer success processes. With a focus on service quality and effective communication, the position requires a strong understanding of customer motivations and proficiency in both German and English.

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Required Skills

Customer Lifecycle Management
Onboarding & Enablement
Growth & Upselling
Customer Advocacy
Process Improvement
Strategy Consulting
Account Management
Business Acumen
Customer Focus
Customer Engagement

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About remberg GmbH

www.remberg.de

Remberg is a cutting-edge maintenance software designed to maximize asset availability and minimize downtime through intelligent, integrated solutions. Tailored for industries such as manufacturing, energy, and healthcare, Remberg empowers users to manage preventive and reactive maintenance centrally and efficiently. The platform features a robust AI copilot, advanced asset management tools, and seamless integration capabilities, ensuring a user-friendly experience across devices. With a strong focus on data protection and compliance, Remberg is developed in Germany, adhering to stringent EU regulations.