Customer Success Manager, German Speaker

Semperis(27 days ago)

HybridFull TimeManager$128,738 - $168,219 (estimated)Customer Success

About this role

The Customer Success Manager, German Speaker at Semperis is responsible for managing a diverse portfolio of commercial customers in the EMEA region, with a focus on enhancing customer journeys through a hybrid engagement model. This role involves designing and executing scalable success plans, utilizing structured playbooks and automation to drive product adoption and retention. Key responsibilities include conducting health reviews, collaborating with cross-functional teams to address issues, and identifying growth opportunities, all while ensuring value realization for customers primarily in German-speaking regions.

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Required Skills

Customer Success Management
Portfolio Management
Customer Engagement
Success Plans
Digital Content
Automation
Customer Health Metrics
Health Reviews
Performance Check-ins
Cross-Functional Collaboration

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About Semperis

www.semperis.com

Semperis is a leader in identity security, specializing in Active Directory (AD) protection and recovery solutions. Their comprehensive platform is designed to prevent, detect, respond to, and recover from identity-based attacks, particularly in hybrid AD environments. Semperis offers a suite of products including Directory Services Protector for real-time threat detection, Active Directory Forest Recovery, and Lightning Intelligence for continuous security posture assessment. Backed by a team of Microsoft MVP experts, Semperis addresses the critical vulnerabilities surrounding identity infrastructure while ensuring robust operational resilience against cyber threats.