Senior Customer Success Manager (German Speaking)

SafetyCulture(1 month ago)

HybridFull TimeSenior$125,624 - $168,515 (estimated)Customer Success

About this role

A Senior Customer Success Manager at SafetyCulture partners with a curated portfolio of high-opportunity Enterprise customers to help them adopt and maximise the value of the platform. The role focuses on understanding customers’ business objectives and industry context to drive measurable outcomes and deepen their partnership with SafetyCulture. This position also serves as a key internal advocate for customers, influencing product development and contributing to industry-specific resources. It sits within a fast-paced, growth-focused global tech environment with strong emphasis on inclusion and professional development.

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Required Skills

Customer Success
Account Management
Enterprise Sales
Executive Stakeholder Management
German Language
Data Analysis
Business Strategy
Customer Retention
Renewal Management
Upselling

+10 more

About SafetyCulture

safetyculture.com

This company is a shipping and fulfillment technology platform that helps retailers and enterprises manage parcel delivery across multiple carriers. It offers a unified dashboard and APIs to compare rates, book shipments, print labels, automate routing rules, and provide end-to-end tracking and analytics. With integrations to major carriers (examples shown include Australia Post and Cathay), the platform focuses on simplifying operations, reducing fulfillment costs, and improving customer delivery experience. Retailers use it to centralize logistics workflows, scale cross-border shipping, and gain actionable performance insights.