Senior Customer Success Manager, Knowledge

Coveo(1 month ago)

HybridFull TimeSenior$133,170 - $178,339 (estimated)Customer Success

About this role

A Senior Customer Success Manager (Knowledge) at Coveo partners with enterprise customers to align product capabilities with their strategic business outcomes. The role focuses on driving customer engagement, increasing product adoption and satisfaction, and building customer advocacy. The manager serves as a domain expert and internal advocate, collaborating across teams to ensure quality product configuration and successful customer outcomes.

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Required Skills

Customer Success
Product Enablement
Domain Expertise
Stakeholder Advocacy
Relationship Building
Presentation Skills
Technical Consulting
Knowledge Management
CRM Management
SaaS Deployment

+3 more

About Coveo

coveo.com

Coveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.