Senior Customer Success Manager, Knowledge
Coveo(1 month ago)
About this role
A Senior Customer Success Manager at Coveo partners with enterprise customers to ensure the company’s solutions support their strategic business outcomes. The role brings deep domain knowledge in Service & Support, Search, and AI and serves as a customer-facing knowledge leader. It requires close collaboration across the organization to align product capabilities with customer objectives and foster long-term advocacy.
Required Skills
- Customer Success
- Product Enablement
- Domain Expertise
- Product Superuser
- Strategic Planning
- Customer Advocacy
- Stakeholder Liaison
- CRM
- Salesforce
- ServiceNow
+10 more
About Coveo
coveo.comCoveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.
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