Senior Customer Success Manager - Remote within UK

Immersive Labs(3 days ago)

RemoteFull TimeSeniorCustomer Experience

About this role

Immersive Labs is seeking a Senior Customer Success Manager to manage regional customers through their lifecycle, ensuring they achieve positive outcomes with the company's cyber resilience platform. The role involves building strong relationships, onboarding, and identifying opportunities for expansion, all within a customer-centric approach.

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Required Skills

Customer Success
Account Management
SaaS
Cybersecurity
Project Management
Communication
Client Management
Cross-team Collaboration
Stakeholder Engagement
Solution Implementation

About Immersive Labs

www.immersivelabs.com

Immersive Labs is a cybersecurity training platform that empowers organizations to enhance their cyber resilience through realistic drills and exercises. The platform provides hands-on labs and assessments designed to close skill gaps, benchmark performance, and equip teams for real-world cyber threats. Immersive Labs is recognized for its innovative approach and has received accolades for its contributions to the cybersecurity field, helping organizations demonstrate their preparedness against potential attacks. By focusing on practical, scenario-based training, the company ensures that employees are not only aware of threats but also ready to respond effectively.

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