Senior Customer Success Manager

Procurify(1 month ago)

RemoteFull TimeSenior$132,320 - $177,578 (estimated)Customer Experience

About this role

The Senior Customer Success Manager at Procurify manages a complex portfolio valued at over $2M, focusing on customer retention, expansion, and strategic engagement with executive stakeholders. This role involves driving customer success strategies, providing data-driven insights, and aligning cross-functional teams to enhance client outcomes in the procurement and AP automation space. The manager will also identify upsell opportunities while acting as a trusted advisor, ensuring customers achieve their business objectives and satisfaction.

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Required Skills

Customer Success
Relationship Management
Strategic Planning
Customer Retention
Revenue Growth
Data Analysis
Cross-Functional Collaboration
Escalation Management
Risk Mitigation
Upselling

+6 more

About Procurify

www.procurify.com

Procurify is a leading AI-powered procurement and spend management platform designed for mid-market businesses. It streamlines the entire intake-to-pay process with advanced features such as automated workflows, real-time spend visibility, and powerful analytics, enabling organizations to make smarter purchasing decisions. By integrating procurement with accounts payable and expense management, Procurify eliminates inefficiencies and empowers teams with financial discipline. Companies across various industries leverage Procurify to optimize their procurement processes and enhance their overall financial performance.