Senior Customer Success Manager

Emburse(1 month ago)

HybridFull TimeSenior$138,814 - $184,983 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Emburse oversees the post-sales success of an enterprise portfolio within the travel and expense domain. The role focuses on ensuring customers realize value from Emburse’s solutions while identifying opportunities for expansion. It involves building long-term executive-level relationships, conducting strategic business reviews, and aligning customer outcomes with Emburse’s AI-powered finance products. The position also contributes to internal process improvements and mentoring within the customer success team.

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Required Skills

Customer Success
Account Management
Client Retention
Customer Expansion
Business Reviews
Customer Onboarding
Customer Training
Stakeholder Management
Executive Communication
Travel Industry Knowledge

+19 more

Qualifications

Bachelor’s Degree

About Emburse

emburse.com

Emburse is a SaaS company that provides travel and expense management software to help organizations control spend, automate expense reporting, and manage corporate travel. Its platform offers solutions for expense management, corporate travel booking, policy enforcement, and analytics to streamline approvals, reconciliation, and reporting. Emburse emphasizes automation and AI-enabled capabilities—IDC named it a leader in AI-enabled travel & expense—and integrates with finance systems to improve compliance and reduce costs. Finance and operations teams use Emburse for centralized spend controls, better visibility, and faster processing.

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