Senior Customer Success Manager
Klaviyo(27 days ago)
About this role
Klaviyo is hiring Customer Success Managers for its London office to support EMEA Mid‑Market and Enterprise customers, focusing on driving growth, retention, and expansion via the Klaviyo platform. The role emphasizes AI-driven workflows, consultative customer relationships, and cross-functional collaboration with Product and Engineering. The position is hybrid (three days in office) and requires experience advising customers on marketing, CRM, and campaign strategies.
Required Skills
- Customer Success
- AI Fluency
- CRM
- Campaign Management
- Data Analytics
- Digital Marketing
- Marketing Automation
- Account Management
- Stakeholder Management
- Revenue Retention
+12 more
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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