Senior Customer Success Manager

Everbridge (26 days ago)

RemoteFull TimeMedior$94,000 - $125,000Customer Success

About this role

The Customer Success Manager at Everbridge is a technical role within the Global Account Management and Customer Success organization, focused on strategic xMatters and Everbridge customers. The position centers on driving solution adoption, advocacy, and value realization to achieve retention and growth outcomes. The CSM acts as a subject matter expert and strategic partner to account teams, serving as a key escalation point for at-risk accounts. The role also represents the voice of the customer internally to influence product direction and enhance the overall customer experience.

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Required Skills

Customer Success
Account Management
SaaS Solutions
Technical Evangelism
Stakeholder Management
Cross Functional Collaboration
Product Adoption
Customer Retention
Customer Advocacy
Customer Health Monitoring

+25 more

Qualifications

Bachelor’s degree in IT or other related field

About Everbridge

everbridge.com

Everbridge is a SaaS resilience and critical-event management platform that helps organizations detect, assess, and respond to threats to people, assets, and operations. Its product suite includes mass notification, incident and response management, threat intelligence and monitoring, and business continuity tools — increasingly augmented with AI and analytics to automate detection and decision support. The platform is used by public sector agencies and large enterprises to coordinate alerts, protect employees, run continuity plans, and speed recovery during crises. Everbridge positions itself as a single hub for operational resilience and critical communications across distributed teams and complex organizations.