Customer Success Manager II

AvidXchange, Inc.(25 days ago)

HybridFull TimeMedior$93,028 - $123,817 (estimated)Customer Success

About this role

A Customer Success Manager II at AvidXchange acts as a strategic partner for a portfolio of medium-sized customers, focused on maximizing customer value and informing product direction. The role represents the customer internally to ensure a seamless experience and alignment between customer goals and company solutions. It supports the company’s growth and retention objectives within a collaborative, customer-centric culture.

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Required Skills

Relationship Management
Onboarding
Adoption
Renewals
Expansion
Business Reviews
Health Checks
Customer Advocacy
Cross-Functional
Risk Monitoring

+12 more

About AvidXchange, Inc.

avidxchange.com

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.