Digital Customer Success Manager (Manila)

Payscale(1 month ago)

HybridFull TimeManager$123,421 - $161,489 (estimated)Customer & Services

About this role

The Digital Customer Success Manager at Payscale supports the SMB and Mid-Market customer segments, facilitating product adoption and value realization post-sale through collaboration with onboarding, support, and renewal teams. This role includes handling high volumes of customer inquiries via email and Zoom, providing compensation best practices, and utilizing Gainsight for task management. The position focuses on ensuring customer satisfaction and loyalty while acting as the 'voice of the customer' across various internal teams.

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Required Skills

Customer Success
Product Adoption
Customer Support
Inbound Requests
Communication Skills
Negotiation Skills
De-Escalation Skills
CRM Familiarity
Salesforce
Gainsight

+4 more

About Payscale

www.payscale.com

Payscale is a leading compensation management and data analytics platform that empowers organizations to make informed pay decisions by providing access to real-time compensation data and advanced analytics. By leveraging a vast array of data points, Payscale offers solutions such as Marketpay, Payfactors, and Paycycle, designed to meet diverse compensation needs, from salary benchmarking to pay cycle management. Trusted by Fortune 500 companies and HR leaders, Payscale aims to transform compensation strategies into key competitive advantages for businesses.