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Digital Customer Success Manager (Manila) at Payscale - ApplyBlast

Digital Customer Success Manager (Manila)

Payscale

10 months ago

2.9 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Manager

0 applicants

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About this role

The Digital Customer Success Manager at Payscale supports the SMB and Mid-Market customer segments, facilitating product adoption and value realization post-sale through collaboration with onboarding, support, and renewal teams. This role includes handling high volumes of customer inquiries via email and Zoom, providing compensation best practices, and utilizing Gainsight for task management. The position focuses on ensuring customer satisfaction and loyalty while acting as the 'voice of the customer' across various internal teams.

Skills

About Payscale

www.payscale.com

Headquarters

Seattle, Washington, United States

Company Size

501-1000 employees

Founded

2002

View Profile

Payscale is a compensation intelligence platform that unites real-time market data, AI-powered insights, and automated workflows to help HR, finance, and business leaders make faster, fairer, and fully defensible pay decisions. Its solutions include Payfactors for automated job pricing and survey management, Marketpay for enterprise-grade compensation benchmarking and data modeling, and Paycycle for end-to-end compensation planning and pay raise management. Through its Payscale Intelligence Cloud, the company helps organizations replace outdated, siloed compensation processes with a continuous, data-driven approach to managing pay across the entire organization.