Head of Customer Success - Governments & Public Sector

Kpler(1 month ago)

HybridFull TimeManager$125,572 - $164,391 (estimated)Customer Success

About this role

This role leads a global team of Customer Success Managers focused on Kpler’s highest-value accounts, with a particular emphasis on government customers. The position is responsible for driving customer outcomes, renewals, and account growth by combining strategic oversight with hands-on engagement. The manager will serve as a key escalation point for complex relationships and represent the customer voice internally to shape product and operational decisions. The role requires navigating a distributed, multicultural environment while ensuring the team’s portfolio remains primed for expansion.

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Required Skills

Team Management
Coaching Skills
Performance Management
Hiring Practices
Renewal Management
Forecasting Skills
Risk Mitigation
Stakeholder Management
Customer Advocacy
Account Expansion

+10 more

Qualifications

Active TS/SCI Clearance

About Kpler

kpler.com

Kpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.