(Senior) Customer Success Manager

MongoDB(23 days ago)

HybridFull TimeSenior$130,539 - $174,710 (estimated)Customer Success

About this role

A Senior Customer Success Manager at MongoDB serves as the primary point of contact for end users, combining strong customer focus with curiosity about modern data and cloud technologies. The role requires autonomous decision-making, cross-functional coordination with Sales, Professional Services, and Product, and a focus on driving customer outcomes and business impact. The position is flexible between Customer Success Manager and Senior Customer Success Manager levels and follows a hybrid working model based in Seoul, South Korea.

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Required Skills

Customer Success
Account Management
Technical Aptitude
Stakeholder Management
Account Planning
Executive Engagement
Escalation Management
Collaboration
Product Feedback
Enablement

+4 more

Qualifications

Computer Science Degree
Engineering Degree

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.