Customer Success Manager
Hi Marley(20 days ago)
About this role
Hi Marley is a conversational platform company serving insurance carriers, focused on improving customer communication and operational efficiency. This Customer Success Manager role sits on the Customer Success team and supports carriers in realizing value from Hi Marley’s platform within a collaborative, customer-centric culture. The position is based in Boston and follows a hybrid schedule.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Consultative Support
- Stakeholder Management
- Risk Mitigation
- Data Analysis
- Communication
- Adoption Management
About Hi Marley
himarley.comHi Marley is a conversational customer communication platform built for the insurance industry that modernizes claims and service interactions through two‑way texting, messaging, automation, and AI. It connects with carriers’ existing systems (claims platforms, CRM, telephony) to automate routine tasks, route conversations, and surface data for faster resolution. Insurers and brokers use Hi Marley to shorten claim cycle times, improve customer satisfaction, and reduce operational costs by turning fragmented communications into tracked, measurable workflows.
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