Senior Customer Success Manager

MongoDB(14 days ago)

HybridFull TimeSenior$132,288 - $176,922 (estimated)Customer Success

About this role

A Senior Customer Success Manager at MongoDB focused on strategic customer relationships for MongoDB Atlas and helping build the Customer Success program. The role emphasizes customer-centric engagement, technical curiosity, and autonomous decision-making while partnering across Sales, Professional Services, and Product teams. This position is offered as a hybrid role based out of the São Paulo office.

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Required Skills

Customer Success
Account Management
Technical Aptitude
Stakeholder Management
Executive Communication
Account Planning
Escalation Management
Product Feedback
Enablement
Salesforce

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About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.