Senior Director, Customer Success - RapidScale
CAI Cox Automotive Corp Svcs., LLC(25 days ago)
About this role
The Senior Director, Customer Success at RapidScale (a Cox company) is responsible for establishing and maturing Customer Success as a core revenue-adjacent capability that ensures customers realize contracted business outcomes and measurable value. This leader serves as the primary accountable executive for customer outcomes and as the internal orchestrator across Sales, Delivery, Support, and Operations. The role focuses on protecting revenue durability, improving retention, and building scalable systems and playbooks for repeatable customer success.
Required Skills
- Customer Success
- Value Realization
- Program Design
- Playbooks
- Orchestration
- Executive Engagement
- Retention
- Renewal
- Expansion
- Analytics
+5 more
Qualifications
- BA/BS Degree
- MS
- P.D.
About CAI Cox Automotive Corp Svcs., LLC
coxautoinc.comCox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.
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