Senior Director of Customer Service and Experience

BRUNT Workwear(3 days ago)

North Reading, MAOnsiteFull TimeSenior$139,000 - $165,000Customer Service and Experience

About this role

BRUNT is seeking a Director of Customer Service & Experience to lead and develop their customer service operations and strategy. The role involves building scalable processes, leveraging data and technology, and ensuring an excellent customer experience as the business grows. The position offers an opportunity to influence cross-functional teams and shape the company's customer-centric approach.

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Required Skills

Customer Service
Leadership
Data Analysis
CX Tools
Automation
Strategy
Operations
Team Building
Client Satisfaction
Process Improvement

About BRUNT Workwear

bruntworkwear.com

BRUNT Workwear is a direct-to-consumer workwear brand that designs and sells high-quality work boots and comfortable, practical apparel. Its products are developed with real tradespeople in mind, prioritizing durability, fit, and on-the-job comfort. BRUNT emphasizes professional-grade materials and construction at accessible prices, offering value-focused gear through its online store.

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