Senior Guest Experience Agent (m/f/d)

Numa(2 months ago)

RemoteFull TimeSenior$61,323 - $84,995 (estimated)Guest Experience

About this role

A Guest Experience Agent - Tier 3 at Numa is a remote role supporting guests across Europe, focused on ensuring exceptional stays and protecting the brand reputation. The position handles the company’s most complex guest situations while contributing insights to improve products and processes. It operates within a fast-paced, collaborative hospitality environment that values empathy, ownership, and inclusivity.

View Original Listing

Required Skills

De-escalation
Problem Solving
Empathy
Ownership
Collaboration
Analysis
Crisis Management
Process Improvement
Reputation Management
Multilingual

+2 more

About Numa

numastays.com

Numa is a European hospitality brand offering rooms and apartments in the continent’s trendiest neighbourhoods for short- and mid‑term stays. The company emphasizes simple, direct booking with “always best rates,” curated design-led spaces, and local neighbourhood experiences. Its website and app streamline search, booking, and stay management while offering members exclusive discounts and perks.