Senior Implementation Project Manager
Intercom(13 days ago)
About this role
Intercom is hiring an Implementation Project Manager to oversee customer onboarding and implementation of its customer messaging platform. The role focuses on ensuring successful installation, integration, and product adoption across multiple customers while driving customer satisfaction. The position works closely with cross-functional teams to align implementations with customer business objectives.
Required Skills
- Project Management
- Program Management
- Customer Success
- SaaS
- Intercom
- Zendesk
- Communication
- Risk Management
- Technical Integration
- Data Migration
+2 more
Qualifications
- Bachelor's Degree
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
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