Senior Manager - Customer Experience
Aptia Group(20 days ago)
About this role
Aptia is seeking a Senior Manager-Customer Experience to oversee contact center operations, focusing on customer satisfaction and team performance. The role involves managing daily operations, coaching staff, and handling escalated issues within a hybrid work environment in Lake Mary, FL.
Required Skills
- Customer Service
- Call Monitoring
- Leadership
- Coaching
- Performance Management
- Communication
- Problem Solving
- Training
- Operations Management
- Data Analysis
About Aptia Group
aptia-group.comSimplify and secure your benefits administration with Aptia. Streamlined processes, empowered employees, peace of mind. Learn more!
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