Senior Manager, Customer Success Management - West/Pacific
Chainguard(28 days ago)
About this role
The Senior Manager of Customer Success Management reports to the Director of Customer Success and provides leadership within the Customer Success organization to build and shape the CSM function. This role focuses on scaling operations, driving customer retention and satisfaction, and representing the voice of the customer across the company. The position is remote-friendly and must be based in the United States.
Required Skills
- Leadership
- People Management
- Team Building
- Strategic Planning
- Customer Engagement
- Account Management
- Retention Strategies
- Process Improvement
- Automation
- Adoption Metrics
+9 more
Qualifications
- Bachelor’s Degree in Relevant Field
- Advanced Degree Preferred
About Chainguard
chainguard.devChainguard provides trusted open source artifacts for every layer of the modern software stack—containers, language libraries, and VM images. They focus on reducing supply‑chain risk by producing hardened, minimal, and vulnerability‑reduced artifacts with strong provenance and signing. Chainguard also supplies tools and services to integrate those artifacts into secure CI/CD and DevSecOps workflows. Organizations use Chainguard to deploy more auditable, reproducible, and secure software.