Mid-Market, Customer Success Manager

DeleteMe(28 days ago)

RemoteFull TimeMedior$95,049 - $126,917 (estimated)Customer Success

About this role

The Mid-Market Customer Success Manager at DeleteMe serves as a strategic partner to customers, representing their voice internally and ensuring they receive ongoing value from DeleteMe’s privacy protection SaaS product. The role focuses on understanding how customers use the platform, aligning it with their business needs, and identifying opportunities for growth. It sits within a mission-driven, fast-growing cybersecurity and privacy organization that supports both consumer and enterprise clients. The position emphasizes long-term customer relationships and the overall optimization of the customer lifecycle.

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Required Skills

Customer Retention
Account Management
Project Management
Client Engagement
Risk Mitigation
Churn Reduction
Renewal Management
Cross Functional Collaboration
Executive Reviews
Customer Advocacy

+9 more

About DeleteMe

joindeleteme.com

DeleteMe is a consumer privacy service that helps individuals remove personal information from Google search results and people‑search/data‑broker websites. The company performs manual opt‑outs and ongoing monitoring and repeat removals so records stay off the web without requiring users to manage dozens of individual requests. Customers use DeleteMe for a hands‑off, expert approach to reduce exposure of addresses, phone numbers and other sensitive data online.