Team Lead - Customer Success
Kpler(11 days ago)
About this role
The Head of Customer Success, AMER at Kpler leads the Customer Success team across the Americas, managing a portfolio of strategic accounts to drive customer outcomes and expansion. The role is hands-on, focused on enabling CSM performance, maintaining high renewal rates, and acting as the customer voice to influence product and business strategy.
Required Skills
- People Management
- Team Leadership
- Coaching
- Hiring
- Onboarding
- Renewal Management
- Forecasting
- Risk Mitigation
- Escalation
- Account Planning
+8 more
About Kpler
kpler.comKpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.