Senior Manager, Customer Success
Justworks(14 days ago)
About this role
A Senior Manager of Customer Success Management at Justworks is a senior leader overseeing the Customer Success Management function, focused on aligning customer experience with the company mission to support small business growth. The role partners with executive leadership and serves as a functional lead for Customer Success Management.
Required Skills
- People Management
- Team Leadership
- Coaching
- Customer Success
- Revenue Retention
- Account Expansion
- Process Improvement
- Operations
- Quality Assurance
- Stakeholder Communication
+1 more
About Justworks
justworks.comJustworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.
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