Sr. Manager, Customer Success
PetDesk(18 days ago)
About this role
The Senior Manager of Customer Success at PetDesk leads Customer Success teams serving the Independent Market, overseeing a $20M portfolio and the company's largest growth opportunity. The role focuses on developing CSMs, strengthening customer relationships, increasing product adoption, and driving retention and revenue. The manager will build repeatable, scalable success frameworks and partner across Sales, Marketing, and Product to align strategy for veterinary customers.
Required Skills
- Team Leadership
- Customer Success
- Account Management
- Retention Strategy
- Revenue Expansion
- Data Analysis
- CRM
- SaaS
- Coaching
- Cross-Functional Collaboration
About PetDesk
petdesk.comThis company offers veterinary practice software that helps clinics reclaim time and strengthen client relationships through integrated communication tools, phone systems, direct online booking, AI-powered clinical notes, and customizable marketing. Built for veterinary clinics and hospitals, the platform centralizes scheduling, messaging, and patient records to streamline workflows and reduce administrative burden. Clinics use it to grow revenue and retention by simplifying bookings, automating outreach, and improving in‑clinic efficiency.
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