Customer Success Manager 3

Behavox(1 month ago)

HybridFull TimeSenior$155,077 - $208,134 (estimated)Customer Success

About this role

A Customer Success Manager at Behavox drives long-term customer value for enterprise clients using the company’s data and AI/ML platform. The role focuses on ensuring high ROI and adoption following go-live, supporting strategic relationships with large financial institutions. It also contributes to building the Customer Success function and aligning customers with Behavox’s mission and product roadmap.

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Required Skills

Customer Success
Account Expansion
Churn Reduction
Account Management
Stakeholder Engagement
Executive Communication
Change Management
Account Planning
Negotiation
Problem Solving

+3 more

About Behavox

behavox.com

Behavox is an AI-driven data and analytics platform that transforms communications and operational data into actionable insights to detect misconduct, manage regulatory compliance, and reduce risk. It ingests and normalizes communications, voice, trade and unstructured data and applies machine learning, NLP and behavioral analytics for surveillance, investigations and case management. Built for banks, broker‑dealers and large enterprises, Behavox provides real‑time monitoring, automated alerts, workflow tools and regulatory reporting to support compliance and supervisory programs. Customers rely on its scalable, secure AI capabilities to safeguard their business, speed investigations and improve regulatory outcomes.