Senior Manager, Customer Success

CoLab Software(19 days ago)

HybridFull TimeSenior$130,998 - $175,310 (estimated)Customer Success

About this role

CoLab is hiring a senior Customer Success leader to build and scale a high-performing team of Customer Success Managers focused on product adoption, value realization, and retention across large enterprise customers. The role represents the voice of the customer, shapes post-sale strategy, and partners cross-functionally to drive measurable business outcomes and scalable processes. This leader will report to the Director of Customer Success and help define the organization’s Customer Success strategy as the company grows.

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Required Skills

Customer Success
Team Leadership
Coaching
Account Strategy
Retention
Expansion
Data Analysis
Process Design
Automation
Change Management

+5 more

About CoLab Software

colabsoftware.com

CoLab builds AI-powered software that shapes engineering decisions in real time. The platform runs virtual design reviews and captures expert feedback by training AI agents on a company’s collective engineering know‑how, so teams iterate faster and reduce rework. It surfaces relevant past decisions and recommendations to preserve institutional knowledge and accelerate product development. CoLab is aimed at engineering and product teams that want context‑aware guidance embedded in their design and review workflows.